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Frequently Asked Questions
Do you have any questions or comments? Check out our frequently asked questions! If your question is not listed, please contact us via the contact form below, email to info@jarajewelry.nl
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General

At this point Jara Precious Jewelry only sells her products online.

At Jara Precious Jewelry, we think it's important to keep our footprint as low as possible. That's why we only work with 100% recycled 18-karat gold, 100% recycled rose gold and 100% recycled sterling silver. We also only work with manufacturers who have a particularly good reputation in the industry and are known for their quality. By being as efficient as possible with our materials, they try to minimize our footprint.

Absolutely! Our jewelry comes in a beautiful box and on request we can add a handwritten card. Let us know upon your order which text we may add on the card. (there is a special field to fill in).

Our products come in different sizes. This is mentioned in the product description. If you're not sure about your ring size you can easily measure it. Read more on how you do that Lees hier meer.

Materials and care tips

Our jewelry is made of recycled 925 sterling silver and plated with recycled Rhodium (silver), recycled 18- karat gold, or recycled rosé gold. These materials keep the jewelry beautiful and will help them maintain their color and shine. We work with recycled materials because at Jara Precious Jewelry we find it very important to keep our footprint as low as possible.

Our jewelry is made of 925 sterling silver. 925 silver is an alloy : this means that it contains silver for 92,5% of which copper is added for 7,5%. We plate our silver with rhodium. Silver can discolor as a result of exposure to for example air, creams and perfumes and Rhodium helps to prevent that.

Our jewelry is not made of solid gold, our jewelry is made of 925 sterling silver or gold vermeil. ( also read what is the difference between gold plated and gold vermeil?) Vermeil is always made with 925 sterling silver. On top of that a thick layer of 18-karat recycled gold or rosé gold. Vermeil wordt altijd gemaakt van 925 sterling zilver. Daaroverheen zit een dikke gerecycled 18-karaats goud of gerecycled rosé goud laag.

Vermeil is a term that refers to 925 sterling silver with on top of that a thick layer of gold. With gold plated different materials can be used as a base and with vermeil this is always 925 sterling silver. We chose vermeil because of its quality and because also people with allergies can wear the jewelry.

Vermeil is higher quality than gold plated and therefore the jewelry will last longer. This has to do with the plated layer. With gold plating the layer is usually quite thin, it can be gold plated starting 0,5 micron, this easily wears off. Jewelry can use the term vermeil when the plated layer is at least 2,5 micron , this is a lot thicker and therefore the color will keep its beauty much longer. Another huge advantage is the base, this is always 925 sterling silver for vermeil so people with allergies can also wear it. Vermeil makes gold jewelry affordable. Vermeil jewelry is high quality without the high-quality price tag. With our jewelry you go for the golden look for a more affordable price.

No, there is no nickel in our jewelry.

Our jewelry is plated and will change color over time. Wear your jewelry with care to make sure they last longer. Our jewelry is not resistant to water, perfume, creams and for example cleaning products, so try to avoid exposure while you wear them. Acidity of your skin and perspire can also be of influence. Curious how you can best take care of your jewelry? Read our care tips. 

Sterling silver but also gold vermeil can change color after wearing them for a long time. With these care tips you can extend the lifetime of your jewelry. Any contact with moisture, perfumes, creams, hairspray and chemicals can cause discoloration. Avoid immediate contact. Remove your jewelry before swimming, taking a bath or exercising intensively. If you are going to clean or work with cleaning products , it is wise to remove your rings. It is best to use a mild soap and a soft brush to clean your jewelry. Gently wipe your jewelry and gently pat dry with a soft cloth. Store your jewelry when you're not wearing it. Do this in the supplied box to keep your jewelry beautiful for as long as possible.

  • Contact with moisture, perfume, creams, hairspray and chemicals can lead to discoloration. Avoid direct contact.
  • Take your jewelry off before swimming, taking a bath or exercising intensively. Remove rings when you are going to clean or use abrasive materials.
  • Use a mild soap and a soft brush to clean your jewelry. Gently rub your jewelry and gently pat it dry with a soft cloth.

Store your jewelry when you are not wearing it. Put them in the enclosed box to keep your jewelry as beautiful as possible.

We use 100% natural gemstones for all our gemstone jewelry. Each type of gemstone is unique and has unique characteristics. The effect of gemstones also differs per type. We work with moonstone for our maternity jewelry. A stone known as the stone of fertility and reproduction. Moonstone may provide support during pregnancy. The stone is connected with the feminine energy and may support a child's wish.

For our Always Mama Collection and Tiny Stars Collection we use rose quartz. This gentle and soothing beauty is known as the stone of love. The stone supports during pregnancy. After childbirth, the stone promotes the brand new mother to restore and helps the baby feel welcome. In addition, rose quartz relieves the heart and provides comfort in grief.

Return or exchange

Not completely satisfied with your purchase? Or did you order the wrong size? If you want to cancel or to return your order, we are always ready to help you. You can return our products within 14 days. Read more information here [link] about our return policy. Unfortunately, it is not possible to exchange.

Do you want to return your order? This can be done within 14 days. Return the product back to us in its original condition and packaging. Note: the item can’t be worn. 

Please include the following details when returning the product, otherwise your return will not be processed:

Name and surname:
Email:
Phone number:
Order number:
Return date:
Reason for return: 

Reason for return: 1. Ordered the wrong item 2. Incorrect item delivered 3. Too big 4. Too small 5. Other expectations i.e.: 6. Complaint, i.e.:

The money will be refunded to the account of which the payment has been made. We will do this when the products are returned undamaged and unused. The products must be returned in their original packaging. Upon the arrival of your order you will have 14 days to return it. 

The return is at your own expense and is at your own risk. So store your Track and Trace in a safe place. The cost of the return will only be reimbursed if the return is a result of damage or error from our side. 

You can send your return to:

Studio RoseQ BV
Afdeling: Retouren
Nieuwe Gracht 98
2011 NL Haarlem
Please note that this is only a postal address not a visiting address. 

As soon as we have processed the return, you will receive a confirmation by e-mail. We will refund the entire purchase amount as soon as possible, but no later than 14 days after processing your return. The purchase amount will be refunded with the same payment method with which you made the purchase (as far as technically possible).

You can return our products within 14 days. This right expires 14 days after payment on which you physically take possession of the product.

The return is at your own expense and is at your own risk. So store your Track and Trace in a safe place. The cost of the return will only be reimbursed if the return is a result of damage or error from our side.

Delivery

Ordersmade before 12:00 are delivered within two working days via PostNL. This can sometimes differ, because we depend on the delivery service. When your order has been shipped, you will receive an email confirmation with the Track & Trace code. If you want to track the status of the shipment of your package, this is possible via PostNL's Track & Trace.Orders made before 12:00 are delivered within two working days via PostNL. This can sometimes differ, because we depend on the delivery service. When your order has been shipped, you will receive an email confirmation with the Track & Trace code. If you want to track the status of the shipment of your package, this is possible via PostNL's Track & Trace.

Binnen Nederland wordt je bestelling vanaf 75 euro gratis bezorgd door My Parcel of PostNL.

Our jewelry is available worldwide. For shipments outside the Netherlands, of course, other shipping costs apply. For example, there are additional costs for import duties.

Warranty and repair

  • Do you provide a warranty on Jara Precious Jewelry? The jewelry is made from recycled 925 sterling silver and features a plating of recycled Rhodium, recycled 18 karat gold or recycled rose gold. This material ensures that the jewelry remains beautiful and also retains their shine in the long term. The guarantee we offer depends on the situation 

 

  • 3 months on the plating color
  • 6 months on manufacturing defects
  • Breakage is not covered

Your receipt is your proof of warranty, please keep it in good condition. All our jewelry is made of 925 sterling silver, with silver, yellow gold or rose gold plating. We won’t exchange your jewelry if there are traces of use 

The warranty covers discoloration of the plating color or manufacturing defects.

  • The guarantee we offer depends on the situation:

  • 3 months on the plating color
  • 6 months on manufacturing defects
  • Breakage is not covered

Your receipt is your proof of warranty, please keep it in good condition. All our jewelry is made of 925 sterling silver, with silver, yellow gold or rose gold plating. We won’t exchange your jewelry if there are traces of use

Payment

The different payment options to complete your order are via iDeal, Apple Pay, Klarna afterpay en Creditcard (VISA, MasterCard of American Express).

Unfortunately it is not possible to pay in terms.

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